We carefully pack each order and aim to ship within 5–8 business days from your purchase date as we transition and move to a new fulfillment center.

We're currently in the process of transitioning our fulfillment from our studio in Honolulu, HI to a new fulfillment center in Utah. During this transition, your order may ship from either location depending on inventory — this doesn't change your expected processing window, but you may notice a different return address on your package than in the past.

During launches, promotions, or high-volume periods, processing may take the full 8 business days — we truly appreciate your patience.

Once your order ships, you'll receive a confirmation email with tracking details.

We ship to all 50 U.S. states, including U.S. military addresses (APO/FPO), using whichever carrier offers the best service for your order.

At this time, we do not offer international shipping.

As we transition our fulfillment operations from Hawaii to Utah, orders may ship from either location — you'll always receive tracking details once your order ships.

If you have a specific shipping question, we're happy to help. Please email us at shop@allisonizu.com

Because we aim to begin processing orders quickly, we’re unable to make changes once an order has been placed.

If your order has not yet shipped and you have not received a shipping confirmation email, please contact us as soon as possible at shop@allisonizu.com, and we’ll do our best to assist.

Once an order has been fulfilled and shipped, we’re unable to cancel it.

As soon as your order ships, you’ll receive a shipping confirmation email with your tracking number.

Please note:

• Tracking links may take 24–72 business hours to update once created.
• If you don’t see your confirmation email, please check your junk or spam folder.

If you placed your order within the last 3–5 business days and have not received a shipping confirmation email, it is likely still being processed.

Once your order ships, you’ll receive tracking details via email. If you’ve received tracking but it hasn’t updated, carriers sometimes need 24–72 hours to scan and activate the tracking.

If you still need assistance, please contact us at shop@allisonizu.com and we’ll gladly look into it with you.

We know how unsettling this can feel — especially when you’re excited to receive your pieces. We'll do our to help you through the next steps.

First, we recommend:

• Checking around your mailbox, parcel lockers, or front desk
• Asking neighbors in case it was delivered nearby
• Waiting 24 hours — carriers sometimes scan packages as delivered shortly before final drop-off
• Check with your local USPS office to see if your package was brought back or held at the facility.

If your package still hasn’t arrived, you can begin a claim through our Returns & Claims Portal here: https://allisonizu.com/apps/redo/returns-portal/login

This allows us to review your order and start the appropriate claim process.

If you’re unsure what to do, please reach out to us directly at shop@allisonizu.com. We’re happy to guide you.

In some cases, we may ask for written confirmation or additional details so we can submit proper documentation to our shipping claim processor.

While we’re unable to guarantee replacement once a package has been marked delivered by the carrier, we will do our best to support you and advocate where possible.