Click here to log into your account.

Click on the order number where the item you'd like to return/exchange is associated with. Then click on Request return button and follow the instructions.

Returns or exchanges will be reviewed and approved within 3-5 business days. Upon approval, you will receive an email with shipping instructions and a prepaid return label.

After receiving the return package and approving its condition, refunds will be processed to the original form of payment within 7 business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.

IMPORTANT: Our online Return Center can only process refund requests to the original form of payment or size exchanges of the same style. If you need to receive store credit for your item(s), please email us at shop@allisonizu.com and we'll be happy to assist you.

If you placed an order through Facebook or Instagram, please email shop@allisonizu.com with the email address you used to complete the purchase, order number, and list the items you'd like to return.

Email us shop@allisonizu.com with your request and gift receipt number to initiate a return.

Note: Our online return system cannot process orders received as gifts, so we ask that you  email us if you would like to return gifted items/receive store credit.

Items should remain unworn, unwashed, unaltered, and undamaged, with the original tags still attached. Once your return is approved, we will provide you with a store credit. Please note that we maintain the right to decline a return or exchange if these conditions are not met.

GIFT CARDS CANNOT BE RETURNED.

Yes, as long as the item(s) is NOT A FINAL SALE. The items must not be washed, altered, and/or worn and have all original tags attached.

Flash Sale purchases are FINAL SALE and cannot be returned or exchanged.

Grab bag and Fukubukuro purchases are FINAL SALE and cannot be returned or exchanged.

Popular styles sell out fast and inventory is limited so we encourage you to initiate a return request for the item(s) you'd like to exchange. Then place an order for the replacement item(s) directly online, rather than requesting an exchange.

If you're shipping a return WITHIN THE USA, we've got you covered! Once your return request is accepted, we'll send you a prepaid USPS shipping label.

If you're shipping a return OUTSIDE OF THE USA, you'll be responsible for shipping charges which we'll deduct from your refund amount. Please email us at shop@allisonizu.com to determine the best option for you.

We're so sorry about that! You have 10 days from the date of receipt to notify us by email at shop@allisonizu.com if the item(s) is damaged.

Damages will only be accepted if it was not damaged during shipping, merchandise is not worn, altered, and/or washed. Merchandise must have all tags attached. All damages are subject to inspection and approval.

Yes, your receipt or order number helps us locate your purchase. If you're coming to do a return in our Manoa Showroom, please have your receipt/order number available as well as a valid I.D.

Once we receive the return and it's approved for a refund, we'll credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 business days to appear in your account. Depending on your issuing bank and/or billing cycle, it may take longer.

If you do not see a refund at the end of your next billing cycle, please contact us right away at shop@allisonizu.com

Refunds are not applicable on any Reward/Loyalty points or special gift cards used to purchase merchandise.