Returns are accepted within 30 days from date of purchase to be refunded to the original form of payment.
For Online orders, returns made within 30 days from the order date can be refunded to the original form of payment. To expedite the process, please use our returns portal (click here). Shipping charges are non-refundable.
Item(s) must not be altered, worn, washed, and should have the original tags to qualify for a return. Loyalty Reward point discounts are non-refundable and will not be reissued to the customer.
We reserve the right to refuse a refund that does not comply with our return policy. Returns will not be accepted after 30 days.
3rd party vendors, accessories, and jewelry are final sale and cannot be returned.
Follow the instructions below to initiate a return or exchange:
IMPORTANT: Our online Return Center can only process refund requests to the original form of payment, or size exchanges of the same style. If you would like to receive store credit or exchange for a different item, please email us at firstname.lastname@example.org and we will be happy to assist you.
Please print the pre-paid return label and drop the package off at your local USPS Center. Once we receive your package, we will process your order and issue a refund or exchange if approved.
Returns/exchanges for online and in-store purchases can be processed at our Manoa Showroom. Please have a valid I.D. and order number/receipt available with you.
I purchased my item at the Showroom, can I return it online?
Yes! Please email email@example.com with your request and receipt number to start the process.
I received an item as a gift and would like to return it. What are my options?
Note: our online Return Center cannot issue refunds in the form of store credit, so we ask that you please email us if you would like to return gifted items/receive store credit.
Items must not be worn, washed, altered, or damaged and the original tags must still be attached. When the return is approved, we'll issue you a store credit.
GIFT CARDS CANNOT BE RETURNED.
I received an item as a gift and would like to exchange it. How does that work?
You can either complete an exchange in store or via email.
Yes, as long as the item(s) is NOT A FINAL SALE. The items must NOT be washed, altered, and/or worn and have all original tags attached.
FLASH SALE purchases are FINAL SALE and cannot be returned or exchanged.
BUNDLE DEAL purchases are FINAL SALE and cannot be returned or exchanged.
GRAB BAG/FUKUBUKURO are FINAL SALE and cannot be returned or exchanged.
If you would like to do a size exchange, click here and follow the instructions under the "how to process a return" section above.
Popular styles sell out fast, so we encourage you to return your unwanted item(s) and place an order for the replacement item(s) directly online, rather than requesting an exchange.
Do I have to pay for return shipping?
If you are shipping a return within Hawaii and the continental United States, we got you covered! Once your return request is accepted, we'll send you a PREPAID shipping label for USPS.
If you are shipping a return outside of Hawaii and the continental US, you will be responsible for shipping charges.
Customers have 10 days from the shipment date to notify customer service if the item(s) is damaged. Damages will only be accepted if merchandise is not worn, altered, and/or washed. Merchandise must have all tags attached. All damages are subject to inspect and approval. Please email firstname.lastname@example.org to initiate a damage return request.
Yes, your receipt or order number helps us locate your purchase the fastest. If you are coming to do a return or exchange in our Manoa Showroom, please have your receipt/order number available as well as a valid I.D.
Once we receive the return and it is approved for a refund, we will credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 days to appear in your account. Depending on the issuing bank and/or billing cycle, it may take longer. We apologize for any inconvenience. If you do not see a refund at the end of your next billing cycle, please contact us right away!
Refunds are not applicable on any Reward/Loyalty points or special gift card cards used to purchase merchandise.
If you should have any questions, please feel free to email email@example.com.
You can also call/text us at 808-349-1013.