Holiday Returns: More Time to Get It Right
Shopping early for the holidays (or for yourself)? Take your time. Orders placed between November 1 and December 15, 2026 can be returned or exchanged until January 15, 2027.
Sending a gift? Choose Checkout+.
When you check out, select Checkout+ to add Free Returns & Package Protection for a small fee. Your order is protected on its way, and if the size or color isn’t quite right, the return shipping is on us. That way, the person you’re gifting never has to pay to make a swap.
Without Checkout+, a return shipping fee applies to returns and exchanges.
Orders placed on or after December 16 follow our standard 30-day return window. All other return guidelines below still apply, including final sale items.
General Guidelines:
Returns or exchanges must be initiated within 30 days from the day your order is delivered. Returns after this period will not be accepted.
Items must be unaltered, unworn, unwashed, and have the original tags attached to qualify for a return.
Izu Reward point discounts are non-refundable and will not be reissued.
To start a return/exchange, CLICK HERE.
Please note: Shipping charges are non-refundable.
See below for more details.
- Returns will not be accepted after 30 days.
- We reserve the right to refuse a refund that does not comply with our return policy. Unacceptable conditions are items showing sings of wear, such as stains, odors, stretching, or any damage, and items missing original tags.
- Items returned without original tags may be subject to a 15% restocking fee.
- If a return is sent without prior notification or outside of our return portal, we reserve the right to apply a restocking fee or deny the return based on the item's condition.
- Items marked as final sale cannot be returned or exchanged.
- Third-party vendor items, accessories, and jewelry are final sale and cannot be returned or exchanged.
Frequently Asked Questions
We’ve made it easy! Head to our RETURNS PORTAL and click “Start a return or claim for a gift” near the bottom of the page.
You’ll need two things from the person who sent your gift:
- Their email or zip code
- The order number or tracking number
Then enter your own name, email and address so we know where to send your exchange or store credit.
Gifts purchased between November 1 and December 15, 2026 can be returned or exchanged until January 15, 2027. If the gift was purchased with Checkout+, return shipping is free.
Don’t have the buyer’s info? Click “Missing buyer’s info?” in the portal, or email us at shop@allisonizu.com and we’ll help you find the order.
Items should remain unworn, unwashed, unaltered, and undamaged, with the original tags still attached. Once your return is approved, we will provide you with a store credit. Please note that we maintain the right to decline a return or exchange if these conditions are not met.
GIFT CARDS CANNOT BE RETURNED.
Yes, as long as the item(s) is NOT A FINAL SALE. The items must not be washed, altered, and/or worn and have all original tags attached.
Flash Sale purchases are FINAL SALE and cannot be returned or exchanged.
Grab bag and Fukubukuro purchases are FINAL SALE and cannot be returned or exchanged.
If you added Checkout+ when you placed your order, return shipping is free. Checkout+ includes Package Protection & Free Returns for you order so you won’t need to pay anything to send your items back.
If you opted out of this option at checkout, you’ll be responsible for the cost of return shipping.
Oh no—we’re so sorry about that! Every piece is designed with care, and we want you to love it.
Arrived with a flaw? Email us at shop@allisonizu.com within 30 days of receiving your order. We'll make it right with a replacement, exchange, or refund, and we'll cover return shipping.
Seam or stiching came loose with normal wear? Let us know within 30 days of delivery and we'll take a look.
Package lost or damaged in shipping? If you added Package Protection at checkout, you can file a claim through our portal. File a claim
To help us help you quickly, please include your order number, the item, and a few photos of the flaw.
Once we receive the return and it's approved for a refund, we'll credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 business days to appear in your account. Depending on your issuing bank and/or billing cycle, it may take longer.
If you do not see a refund at the end of your next billing cycle, please contact us right away at shop@allisonizu.com
Refunds are not applicable on any Reward/Loyalty points or special gift cards used to purchase merchandise.
