Need help with a return?

CALL US - 808-349-1013

EMAIL US - shop@allisonizu.com 

OUR RETURN POLICY  

If you do not completely love your new Allison Izu purchase, you may return or exchange the item(s) unless it was purchased as a final sale. Returns made within 30 days from date of purchase can be refunded to the original form of payment. After 30 days from date of purchase, returns may be approved on a case-by-case basis.

For Online orders, returns made within 30 days from the shipping date can be refunded to the original form of payment. Unfortunately, we cannot refund shipping charges. After 30 days from the shipping date, returns may be approved on a case-by-case basis.

Item(s) that are altered are a final sale and will NOT be returned or exchanged. Item(s) worn, washed, and/or do not have the original tags will NOT be returned. If there was a discount associated with the purchase, the discount will not be applicable in the final refund amount. This includes discounts from our Loyalty program. If there was a free gift with purchase, this gift should also be returned. We reserve the right to refuse a refund request if the returned item(s) does not comply with our return policy.

HOW TO PROCESS A RETURN

Please email shop@allisonizu.com to request a return or exchange, or feel free to call/text us at 808-349-1013.  Our stylists will be more than happy to assist you with finding the right style or fit.  

Once the return or exchange is approved, we will email you a pre-paid return label to send the item(s) back. You can also visit us in-store to process a return or exchange, please check our updated store hours for more information. 

    RETURN/EXCHANGE BY MAIL

    Please print up the pre-paid return label and drop the package off at your local USPS Center.  Once we receive your package, we will process your order and issue a refund or exchange if approved. 

    FREQUENTLY ASKED QUESTIONS

    Can I return sale items?

    Yes as long as the item(s) is NOT A FINAL SALE. The items must NOT be washed, altered, and/or worn and have all original tags attached. 

    DEAL OF THE WEEK purchases are only eligible for return to store credit or exchanges only. 

    FLASH SALE purchases are FINAL SALE and cannot be returned or exchanged. 

    How do I exchange an item?

    For the best selection, please contact us by emailing shop@allisonizu.com. You can also call the store at 808-427-6379, or call/text 808-349-1013, during normal business hours. We will work with you to get your exchange processed. Exchanges must be done within 30 days from date of purchase. For Online orders, exchanges must be done within 30 days from the shipping date. After 30 days, exchanges may be approved on a case-by-case basis. 

    Do I have to pay for return shipping?

    As long as you are shipping a return within Hawaii and the continental US, we got you covered! Once your return request is accepted, we will send you a PREPAID shipping label for USPS. 

    If you are shipping a return outside of Hawaii and the continental US, you will be responsible for shipping charges. 

    Can I cancel my online order? 

    If you have any changes or request to cancel your order, please email us at shop@allisonizu.com  or call/text us at 808-349-1013, as soon as possible as orders are usually pulled and shipped daily. 

    What happens if my item is damaged? 

    Oh no! We are so sorry about the damage. We will work with each customer to ensure they’re happy with their purchase on a case-by-case basis. Please contact us right away at shop@allisonizu.com so we can get a replacement out to you. You can also call the store at 808-427-6379 or call/text 808-349-1013 us during normal business hours.

    Can I return or exchange a gift? 

    Yes you can! Gift returns or exchanges must be made within 30 days from date of purchase. All items being returned/exchanged must NOT be washed, altered, and/or worn and have all original tags attached. When returning a gift, you will receive your refund as a store credit only. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a store credit. (Store credits cannot be redeemed for cash unless required by law.) 

    After 30 days, gift returns or exchanges may be approved on a case-by-case basis. 

    GIFT CARDS CANNOT BE RETURNED.

    Do I need a receipt from my purchase to make a return/exchange?  

    Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a store credit. 

    How are my refunds credited? 

    Once we receive the return and it is approved for a refund, we will credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 days to appear in your account. Depending on the issuing bank and/or billing cycle, it may take longer. We apologize for any inconvenience. If you do not see a refund at the end of your next billing cycle, please contact us right away! 

    Refunds are not applicable on any Reward/Loyalty points or special gift card cards used to purchase merchandise.  

     

    If you should have any questions, please feel free to email shop@allisonizu.com.  

    You can also call the store at 808-427-6379 or call/text 808-349-1013 us during normal business hours.

     Effective: 10/1/2020

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