Click here to log into your account.

Click on the order number where the item you'd like to return/exchange is associated with. Then click on Request return button and follow the instructions.

Your return or exchange will be approved within 3-5 business days (our offices are closed Sunday and Monday). Once approved, you'll receive an email with further shipping instructions and a pre-paid return label.

Once we receive your return package, we'll process your order and issue a refund if approved.

IMPORTANT: Our online Return Center can only process refund requests to the original form of payment or size exchanges of the same style. If you need to receive store credit for your item(s), please email us at shop@allisonizu.com and we'll be happy to assist you.

Returns for online and in-store purchases can be processed at our Showroom in Manoa (Honolulu, HI). Please have a valid I.D. and order number/receipt available with you.

• Complete the return in person. If you're local to Honolulu, Hawaii, you can stop by our Manoa Showroom to process a return in person.
• Email us. If you'd prefer to ship your item back to us, please email shop@allisonizu.com with your request and gift receipt number to initiate a return.

Note: Our online return system cannot process orders received as gifts, so we ask that you  email us if you would like to return gifted items/receive store credit.

Items should remain unworn, unwashed, unaltered, and undamaged, with the original tags still attached. Once your return is approved, we will provide you with a store credit. Please note that we maintain the right to decline a return or exchange if these conditions are not met.

GIFT CARDS CANNOT BE RETURNED.

Yes, as long as the item(s) is NOT A FINAL SALE. The items must not be washed, altered, and/or worn and have all original tags attached.

Flash Sale purchases are FINAL SALE and cannot be returned or exchanged.

Grab bag and Fukubukuro purchases are FINAL SALE and cannot be returned or exchanged.

Popular styles sell out fast, so we encourage you to initiate a return request for the item(s) you'd like to exchange. Then place an order for the replacement item(s) directly online, rather than requesting an exchange.

If you'd like to do an exchange, please email us at shop@allisonizu.com

If you're shipping a return WITHIN THE USA, we've got you covered! Once your return request is accepted, we'll send you a prepaid USPS shipping label.

If you're shipping a return OUTSIDE OF THE USA, you'll be responsible for shipping charges which we'll deduct from your refund amount. Please email us at shop@allisonizu.com to determine the best option for you.

We're so sorry about that! You have 10 days from the date of receipt to notify us by email at shop@allisonizu.com if the item(s) is damaged.

Damages will only be accepted if it was not damaged during shipping, merchandise is not worn, altered, and/or washed. Merchandise must have all tags attached. All damages are subject to inspection and approval.

Yes, your receipt or order number helps us locate your purchase. If you're coming to do a return in our Manoa Showroom, please have your receipt/order number available as well as a valid I.D.

Once we receive the return and it's approved for a refund, we'll credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 business days to appear in your account. Depending on your issuing bank and/or billing cycle, it may take longer.

If you do not see a refund at the end of your next billing cycle, please contact us right away at shop@allisonizu.com

Refunds are not applicable on any Reward/Loyalty points or special gift cards used to purchase merchandise.