RETURN POLICY
General Guidelines:
Returns must be initiated within 30 days from the order date. Returns after this period will not be accepted.
Items must be unaltered, unworn, unwashed, and have the original tags attached to qualify for a return.
Izu Reward point discounts are non-refundable and will not be reissued.
Online Orders:
Returns made within 30 days from the order date can be refunded to the original form of payment.
To start a return, click HERE.
Please note: Shipping charges are non-refundable.
See below for more details.
Important Notes:
- Returns will not be accepted after 30 days.
- We reserve the right to refuse a refund that does not comply with our return policy. Unacceptable conditions are items showing sings of wear, such as stains, odors, stretching, or any damage, and items missing original tags.
- Items returned without original tags may be subject to a 15% restocking fee.
- If a return is sent without prior notification or outside of our return portal, we reserve the right to apply a restocking fee or deny the return based on the item's condition.
- Items marked as final sale cannot be returned or exchanged.
- Third-party vendor items, accessories, and jewelry are final sale and cannot be returned or exchanged.
In-Store Purchases:
If you've made a purchase at our Manoa Showroom and would like to initiate a return, please email us at shop@allisonizu.com
How to Initiate a Return
To start a return, click HERE.
Returns or exchanges will be reviewed and approved within 3-5 business days. Upon approval, you will receive an email with shipping instructions and a prepaid return label.
After receiving the return package and approving its condition, refunds will be processed to the original form of payment within 7 business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.
IMPORTANT: Our online Return Center can only process refund requests to the original form of payment or size exchanges of the same style. If you need to receive store credit for your item(s), please email us at shop@allisonizu.com and we'll be happy to assist you.
If you placed an order through Facebook or Instagram, please email shop@allisonizu.com with the email address you used to complete the purchase, order number, and list the items you'd like to return.
Frequently Asked Questions
To start a return or exchange for your gift, click HERE.
If you still need assistance, please email us at shop@allisonizu.com with your request and gift receipt number to initiate a return.
Items should remain unworn, unwashed, unaltered, and undamaged, with the original tags still attached. Once your return is approved, we will provide you with a store credit. Please note that we maintain the right to decline a return or exchange if these conditions are not met.
GIFT CARDS CANNOT BE RETURNED.
Yes, as long as the item(s) is NOT A FINAL SALE. The items must not be washed, altered, and/or worn and have all original tags attached.
Flash Sale purchases are FINAL SALE and cannot be returned or exchanged.
Grab bag and Fukubukuro purchases are FINAL SALE and cannot be returned or exchanged.
If you selected Package Protection & Free Returns at checkout, return shipping is covered—you won’t need to pay anything to send your items back.
If you opted out of this option at checkout, you’ll be responsible for the cost of return shipping.
Important: If your purchase was made before June 1, 2025, please email us at shop@allisonizu.com, and we’ll process your return with free shipping.
Popular styles sell out fast and inventory is limited so we encourage you to initiate a return request for the item(s) you'd like to exchange. Then place an order for the replacement item(s) directly online, rather than requesting an exchange.
Oh no—we’re so sorry about that! If you received a damaged item, please reach out to us at shop@allisonizu.com within 10 days of receiving your order, and we’ll do our best to make it right.
If you purchased Package Protection at checkout, you also have the option to file a claim directly through our portal. Click here to file a claim
To help us process your return smoothly:
- The damage must not have occurred during shipping.
- The item should be unworn, unwashed, and unaltered.
- Please make sure all original tags are still attached.
Yes, your receipt or order number helps us locate your purchase. If you're coming to do a return in our Manoa Showroom, please have your receipt/order number available as well as a valid I.D.
Once we receive the return and it's approved for a refund, we'll credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 business days to appear in your account. Depending on your issuing bank and/or billing cycle, it may take longer.
If you do not see a refund at the end of your next billing cycle, please contact us right away at shop@allisonizu.com
Refunds are not applicable on any Reward/Loyalty points or special gift cards used to purchase merchandise.