Returns are accepted within 30 days from date of purchase to be refunded to the original form of payment.
For Online orders, returns made within 30 days from the order date can be refunded to the original form of payment. To expedite the process, please use our returns portal (click here). Shipping charges are non-refundable.
Item(s) must not be altered, worn, washed, and should have the original tags to qualify for a return. Loyalty Reward point discounts are non-refundable and will not be reissued to the customer.
We reserve the right to refuse a refund that does not comply with our return policy. Returns will not be accepted after 30 days.
Items marked final sale cannot be returned or exchanged. Third party vendors, accessories, and jewelry are final sale and cannot be returned or exchanged.
Follow the instructions below to initiate a return or exchange:
Your return or exchange will be approved within 3 business days. Once approved, you will receive an email with further shipping instructions and a pre-paid return label.
IMPORTANT: Our online Return Center can only process refund requests to the original form of payment, or size exchanges of the same style. If you would like to receive store credit, or exchange for a different item, please email us at firstname.lastname@example.org and we will be happy to assist you.
Please print the pre-paid return label and drop the package off at your local USPS Center. Once we receive your package, we will process your order and issue a refund or exchange if approved.
Returns/exchanges for online and in-store purchases can be processed at our Manoa Showroom. Please have a valid I.D. and order number/receipt available with you.
Frequently Asked Questions
If you should have any questions, please email email@example.com. You can also call/text us at 808-349-1013.
2752 Woodlawn Drive, Suite 5-215, Honolulu, HI 96822