Yes! Please email shop@allisonizu.com with your request and receipt number to start the process.

• Complete the return in person. If you're local to Oahu, Hawaii, you can stop by our Manoa Showroom to process a return in person.
• Email us. If you'd prefer to ship your item back to us, please email shop@allisonizu.com with your request and gift receipt number to initiate a return.

Note: our online Return Center cannot issue refunds in the form of store credit, so we ask that you please email us if you would like to return gifted items/receive store credit.

Items must not be worn, washed, altered, or damaged and the original tags must still be attached. When the return is approved, we'll issue you a store credit.

GIFT CARDS CANNOT BE RETURNED.

You can either complete an exchange in store or via email.

• Complete the exchange in person. If you're local on Oahu, Hawaii, you can stop by our Manoa Showroom to process an exchange in person.
• Email us. If you'd prefer to ship your item back to us, please email shop@allisonizu.com with your request and gift receipt number to initiate an exchange.

Yes, as long as the item(s) is NOT A FINAL SALE. The items must NOT be washed, altered, and/or worn and have all original tags attached.

FLASH SALE purchases are FINAL SALE and cannot be returned or exchanged.

BUNDLE DEAL purchases are FINAL SALE and cannot be returned or exchanged.

GRAB BAG/FUKUBUKURO are FINAL SALE and cannot be returned or exchanged.

If you would like to do a size exchange, click here and follow the instructions under the "how to process a return" section above.

Popular styles sell out fast, so we encourage you to return your unwanted item(s), and then place an order for the replacement item(s) directly online, rather than requesting an exchange.

If you are shipping a return within the USA, we got you covered! Once your return request is accepted, we'll send you a PREPAID shipping label for USPS. If you are shipping a return outside of the USA, you will be responsible for shipping charges. 

Customers have 10 days from the date of receipt to notify customer service if the item(s) is damaged. Damages will only be accepted if merchandise is not worn, altered, and/or washed. Merchandise must have all tags attached. All damages are subject to inspection and approval. Please email shop@allisonizu.com to initiate a damage return request. 

Yes, your receipt or order number helps us locate your purchase the fastest. If you are coming to do a return or exchange in our Manoa Showroom, please have your receipt/order number available as well as a valid I.D.

Once we receive the return and it is approved for a refund, we will credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 days to appear in your account. Depending on the issuing bank and/or billing cycle, it may take longer. We apologize for any inconvenience. If you do not see a refund at the end of your next billing cycle, please contact us right away! Refunds are not applicable on any Reward/Loyalty points or special gift card cards used to purchase merchandise.