RETURN POLICY
Returns are accepted within 30 days from date of purchase to be refunded to the original form of payment.
For Online orders, returns made within 30 days from the order date can be refunded to the original form of payment. To expedite the process, please use our returns portal (click here). Shipping charges are non-refundable.
Item(s) must not be altered, worn, washed, and should have the original tags to qualify for a return. Loyalty Reward point discounts are non-refundable and will not be reissued to the customer.
Returns will not be accepted after 30 days. We reserve the right to refuse a refund that does not comply with our return policy.
Items marked final sale cannot be returned or exchanged. Third party vendors, accessories, and jewelry are final sale and cannot be returned or exchanged.
How to Initiate a Return
Click here to start a return or exchange. You will be taken to our Return Center.
Your return or exchange will be approved within 3-5 business days. Once approved, you'll receive an email with further shipping instructions and a pre-paid return label.
Once we receive your return package, we'll process your order and issue a refund if approved.
IMPORTANT: Our online Return Center can only process refund requests to the original form of payment or size exchanges of the same style. If you need to receive store credit for your item(s), please email us at shop@allisonizu.com and we'll be happy to assist you.
Returns for online and in-store purchases can be processed at our Showroom in Manoa (Honolulu, HI). Please have a valid I.D. and order number/receipt available with you.
Frequently Asked Questions
Please email us with your request and receipt number to start the process.
- Complete the return in person. If you're local to Oahu, Hawaii, you can stop by our Manoa Showroom to process a return in person.
- Email us. If you'd prefer to ship your item back to us, please email shop@allisonizu.com with your request and gift receipt number to initiate a return.
Note: Our online Return Center cannot issue refunds in the form of store credit, so we ask that you please email us if you would like to return gifted items/receive store credit.
Items must not be worn, washed, altered, or damaged and the original tags must still be attached. When the return is approved, we'll issue you a store credit.
GIFT CARDS CANNOT BE RETURNED.
Yes, as long as the item(s) is NOT A FINAL SALE. The items must not be washed, altered, and/or worn and have all original tags attached.
FLASH SALE purchases are FINAL SALE and cannot be returned or exchanged.
GRAB BAG and FUKUBUKURO purchases are FINAL SALE and cannot be returned or exchanged.
If you'd like to do a size exchange, click here and follow the instructions.
Popular styles sell out fast, so we encourage you to return your unwanted item(s), then place an order for the replacement item(s) directly online, rather than requesting an exchange.
If you're shipping a return WITHIN THE USA, we got you covered! Once your return request is accepted, we'll send you a prepaid USPS shipping label.
If you're shipping a return OUTSIDE OF THE USA, you'll be responsible for shipping charges which we'll deduct from your refund amount.
We're so sorry about that! You have 10 days from the date of receipt to notify us if the item(s) is damaged.
Damages will only be accepted if it was not damaged during shipping, merchandise is not worn, altered, and/or washed. Merchandise must have all tags attached. All damages are subject to inspection and approval.
Yes, your receipt or order number helps us locate your purchase. If you're coming to do a return in our Manoa Showroom, please have your receipt/order number available as well as a valid I.D.
Once we receive the return and it's approved for a refund, we'll credit your original form of payment within 7 business days. Once a refund is issued it can take up to 10-14 business days to appear in your account.
Depending on the issuing bank and/or billing cycle, it may take longer. We apologize for any inconvenience. If you do not see a refund at the end of your next billing cycle, please contact us right away!
Refunds are not applicable on any Reward/Loyalty points or special gift cards used to purchase merchandise.